Technology continues to evolve fast in almost any industry. That certainly includes the hospitality industry, meaning hotels and resorts – in order to stay relevant – must keep up with the latest techno trends. But for Christof Pignet, general manager of the AAA Five Diamond Acqualina Resort & Spa in Sunny Isles Beach, Fla., that does not necessarily mean to immediately provide customers with such all the techno toys.
“It is equally important to remember that while some patrons are tech-savvy, others are not and still want to be able to enjoy an experience without the need of a manual or tutorial,’’ Pignet said. “At Acqualina we have learned that while guests expect a certain level of technological advancement on property, what is far more important is a strong and reliable IT infrastructure.’’
In other words, Pignet said, resort guests do not expect gadgetry in their rooms and suites although they expect to be able to use any of their own devices with ease and without interruption.
“Whether it is streaming and watching their favorite show in HD on the Television or downloading videos and data effortlessly anywhere on the resort premise,’’ Pignet said, “being able to plug in any device and play, offering multiple outlets for national and international travelers and mobile charging options that guests the freedom of choice.
“Therefore we ensure to not only stay technologically relevant and up to date, but also continue to invest in the frame work and open platform systems that allow us to provide a luxurious guest experience for years to come.’’